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The Apple Certified Support Professional ACSP certification is for the help desk professional, technical coordinator, or power user who manages networks or provides technical support for Mac users. ACSP certification verifies that you understand macOS core functionality and that you can configure key services, perform basic troubleshooting, and support multiple Mac users. Take an exam. Learn more. Go to the relevant course description for a list of recommended preparatory materials. If you prefer hands-on classroom learning, check the course schedule for a list of courses available at Apple Authorized Training Providers AATPs worldwide.
If you are new to the Mac, you may want to review the tutorials on the Apple Support website. If you do not pass an exam, you may retake the exam after seven 7 twenty-four 24 hour periods have passed from the completion of your last attempt.
Retakes must be completed by the specified deadline as indicated in the certification offer. An Apple digital badge is an online representation of an outcome or achievement.
Eligibility to earn a badge varies by geographical area and is determined by Apple and Apple's partners. Participation in Apple Training and Certification Programs is subject to your adherence and acceptance to the Program Policies in effect at the time you participate in the relevant exam or training. Review agreement and policies. Instructor-Led Training Training. Training by us. Recognized by the world. Apple-certified training is an investment in your career that will be recognized wherever you go.
Taking a certification exam. Certification exams. Exam policies and information. Exam Development Process. Exam and Certification FAQ. Exam Preparation. Retake Policy. Apple digital badges. Certification records. After passing your exam and earning your certification, you will receive an email about your certificate. Legal information. Apple Identity Guidelines.
The Apple identity is a seal of approval and a promise of excellence. When you are authorized or certified in your area of business or expertise, you also represent Apple. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength.
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